Founders Corner Archive

The Trusted AdvisorWhat’s The Goal of Your Client Relationships?

Are you becoming their “Trusted Advisor”?

“In the deepest and most complete trusted advisor relationships, there are few boundaries within the relationship, little separation between professional and personal issues.  Both members of the relationship fully know about each other and understand the role the other plays in his or her life”

(Excerpt from The Trusted Advisor by David H Maister, Charles H Green & Robert M Galford)

So what is the goal of your professional relationship with your clients.  Are they just clients or is the goal to have a more trusted relationship?    If your goal is to have a more trusted relationship what are you doing to support that effort?  

“Those professionals who apply trust most successfully are those who are at ease with concepts like:

  • Do well by doing good;
  • What goes around comes around;
  • You get back what you put in;
  • Use it or lose it.

These maxims are ways of suggesting that success comes to those who have chosen not to make success the primary goal. The way to be as rich as Bill Gates is to care more about writing code than about being rich.  And the way to be a great advisor is to care more about your client.”

(Excerpt from The Trusted Advisor by David H Maister, Charles H Green & Robert M Galford)

Here are some examples of attributes of a trusted advisor (as identified in the book The Trusted Advisor by David H Maister, Charles H Green & Robert M Galford)

  • Have a predilection to focus on the client, rather than themselves;
  • Believe that a continued focus on problem definition and resolution is more important than technical or content mastery;
  • Show a strong “competitive” drive aimed not a competitors, but at constantly finding new ways to be of greater service to the client;
  • Consistently focus on doing the next right thing, rather than on aiming for more specific outcomes;
  • …Motivated more by an internalized drive to do the right thing than by their own organization’s rewards or dynamics;
  • Believe that success in a client relationship is tied to the accumulation of quality experiences.  As a result, they seek out (rather than avoid) client-contact experiences, and take personal risks with clients rather than avoid them.

Final questions:  If you are not your clients “Trusted Advisor” then who is?   If you are not the “Trusted Advisor” then would the existing advisor recommend you?

Making New Year's Resolutions Count

Article By:  Goals.com

resolutionsIf you're like most people, you've probably experienced the sudden burst of motivation that comes in early January, as holiday indulgences make their way to the waistline and New Year's resolutions force a new look at the figure we see in the mirror.

"This is the year," so the resolution goes, "that I vow to lose ten pounds and keep it off." Other common variations include goals to get back to one's "true" weight, to fit into a size ten, etc.

And worthy resolutions they are. Sadly, New Year's resolutions are notoriously short-lived, if not completely forgotten by February. The trick to making resolutions work is to follow the same steps required to make any goal work, as follows:


1. Choose the Right Resolution

For all too many resolutions, failure is virtually assured at the offset because the resolutions are not made with serious intent and deliberation. The first trick is to choose the right resolution, for the right reasons.

Give some thought to what you really want and why you want it. What direct benefits do you hope to receive? Is a weight-loss resolution meant to improve your self-esteem? Attractiveness? Vitality? Longevity? Identifying the "why" helps you avoid setting goals for the wrong reasons.

Next, decide how difficult to make your resolution. Aiming high generally makes people try harder. Optimal performance comes from goals that are difficult, but not so difficult that we don't believe they can be accomplished.

Finally, be specific about your resolution and make it official. Being specific means phrasing the goal in words that make it obvious whether or not the goal has been completed, by a specific date. A resolution "to lose 15 pounds by April 30th" is much more effective than the ambiguously phrased goal "to lose weight."

Once you've decided on the wording, formally commit. At a minimum, write the goal down on paper or enter it into your account at myGoals.com. For even more commitment, look yourself in the mirror and state the goal out loud. This may sound corny, but it works. The important thing to remember that a resolution is fundamentally a commitment to yourself. Make the commitment formal. The more ceremonious, the better.


2. Create a Plan

Most resolutions fail because people stop once they've made the resolution. It is crucial to harness New Year's temporary motivation into something that will carry you through an extended period of required effort.

Upon clarifying the exact goal that you are setting, next create a plan for how you intend to accomplish your goal. With any reasonably good plan, you are fairly likely to make significant progress or actually accomplish your goal. Without a plan, you are very unlikely to succeed.

The key to constructing a good plan is to identify the exact steps that you will take toward accomplishing your goal, and assigning due dates to those steps. Coming up with a comprehensive list of steps is not easy for everyone. If you encounter difficulty, the solution is to get help, such as hiring a personal trainer or using this site, which helps people through the planning process by first asking people to identify all of the obstacles that stand between them and their desired goal. Once the obstacles have been identified, it is fairly easy for anybody to generate a comprehensive to-do list for accomplishing the goal.


3. Stay on Track Calvin-resolutions

With a good plan in hand, making significant progress toward your goal may require very little discipline for those who live strictly by daily planners and love nothing more than checking off items on our to-do lists.

But for those of us who can use a little help with staying on top of details, the answer, once again, is to seek outside help. The idea is to find some external thing that keeps you motivated, such as a personal fitness trainer or myGoals.com's email task reminders.


4. Remain Flexible and Keep on Going

A recent realization among goal-setting experts is the need to continually modify our approach—sometimes even changing or abandoning a goal altogether. The reason for this is that circumstances beyond our control frequently crop up at the most unexpected and inconvenient times. We can also expect our short-term and long-term priorities to change. So long as we build flexibility into our expectations, we can simply adjust things as we go.

It's therefore best to periodically reevaluate our goals and plans, perhaps once per quarter for a year-long goal such as a New Year's resolution. First, make certain that the goal itself still exactly reflects what you want to do. If it's not, adjust it. Next, go through your plan and identify any portions that aren't working well, even if it simply means giving yourself more time to complete a particular task or milestone. Keep in mind that missed due dates do not necessarily indicate a problem with your performance; it might simply mean that your plan was too aggressive, or that your environment has changed in some unexpected fashion. Either way, simply adjust your plan and continue onward.

Finally, the flip-side of setting difficult resolutions is that you must remember to acknowledge partial success. Losing 15 pounds is cause for celebration, even if your original goal was to lose 20 pounds. If you are just one step closer to your goal, then you are better off than before you began. Pat yourself on the back and keep on going.

never eat alone
In reading Keith Ferrazzi’s (with Tahl Raz) “Never Eat Alone – And Other Secrets to Success, One Relationship at a Time” I reached Chapter 11 – Never Eat Alone. And for me the first several paragraphs paint a simple picture and define the purpose for networking, and why it is so important. I have included a few of these interesting paragraphs…
"The dynamics of a network are similar to those of a would-be celebrity in Hollywood: Invisibility is a fate far worse than failure. It means that you should always be reaching out to others, over breakfast, lunch, whatever. It means that if one meeting happens to go sour, you have six other engagements lined up just like it the rest of the week."
"In building a network, remember: Above all, never, ever disappear."
"Keep your social and conference and event calendar full. As an up-and-comer, you must work hard to remain visible and active among our ever budding network of friends and contacts…"
Keith Ferrazzi
"Now you have to work hard to be successful at reaching out to others, but that doesn’t mean you have to work long. There is a difference. Some people think building a network requires eighteen-hour days slogging through meetings and phone calls. If I’m slogging, or even if it feels like slogging, I’m not doing my job – at least not well. Or perhaps I’m in the wrong job. Building a network of friends and colleagues is about building relationships and friendships. It should be fun, not time-consuming. When your network is set, your goals written down, you’ll find plenty of hours during the day to do what needs to be done."

(Never Eat Alone - And Other Secrets to Success, One Relationship At A Time – By Keith Ferrazzi with Tahl Raz, Excerpts from Chapter 11 – Never Eat Alone)
 
To me this states the obvious for the entrepreneur and small business owner. In the world of Facebook, Twitter, LinkedIn and other social media, today’s technology makes it very easy to escape behind your keyboard and screen and appear to be “networking”. However, building relationships take time, includes face-to-face meetings and putting forth real effort. Developing that network of friends, associates, and professionals that can help support your efforts means you must take action. Sometimes hitting personal or professional goals/targets can be assisted by WHO you know, not just WHAT you know.
 
So my challenge to you:
  1. Meet with two people this week for coffee. They don’t have to be friends or colleagues, but maybe someone you have come across in the past. Someone that might have a connection that you could benefit from – or better, you can be of benefit to them.
  2. Call a mentor of yours. Someone whom has helped you in the past. Someone whom saw something in you that maybe you did not see in yourself. Thank them!
  3. At the end of the week document your efforts. Can you say that you made a new connection that will help your personal, professional or spiritual life move forward?  A connection that will add additional purpose to your life?  If not, what can you do different next week? Who will you meet with next week that will?
Keith Ferrazzi

What to do with $1000?

I'm not big on re-publishing someone else’s print, but this month’s Money Magazine had a great article that I thought I'd pass on.

As the recession's grip has tightened and people are hit by the economic change; American's have gone from a negative saving rate to one that tops 5% (depending on the source). If your money is sitting in your bank savings or checking, where most stock cash...it's working for you at less than 1%, most likely. Given that inflation averages 3.3%, you're still losing trying to save. Here are a few Ideas that Money Magazine put in their November Issue. 

 

  • Top off the Emergency Fund: You should have 6 months worth of expenses in a liquid account. Adding to that stash is a no-brainer
  • Money Tree











  • Upgrade your home appliances: Replacing your old machines with energy-efficient ones will cut your electricity and water bills -- plus land you Cash-for-Clunkers-style rebates of up to $250 apiece. Each of the models below is highly rated by Consumer Reports and will set you back less than $1,000.
  • Appliances











  • Pay down credit card Debt: For every $1,000 you carry from month to month on your card balances, you pay $150 a year in interest at today's average 14.99% rate. Knock down that debt and stop the bleeding -- plus you'll boost your credit score.
    Credit Cards






  • Update your Estate Documents: Just because the federal government can't seem to focus on what the estate tax should be next year doesn't mean you can ignore your plan. It needs tweaking every five years or so (sooner if your life situation changes). If you use the same attorney who originally wrote your will, health-care proxy, and powers of attorney, updating the whole shebang should cost less than $1,000.
    Will and Testiment
 
 
 
 
 
 
 
 
 
 
 
  • Start off A young Investor right: Sound impossible to create a diversified portfolio of funds with just $1,000? It’s not. That makes them the perfect teaching tool: Your child can deposit holiday or birthday money into a mix of funds that mimics the allocation a high roller might have. 
  • Join a Gym: Getting fit doesn't just feel good: It can cut your bills. The typical obese American (209 pounds or above for someone 5 feet 10 inches) incurred $1,429 more in health-care costs in 2006 than someone with a healthy weight (174 pounds or less). So buy a health-club membership (median cost: $775 a year) -- and spend the remaining $225 on a personal trainer to get you off to a strong start. 
  • Become a Star at work: To shine more brightly at the office -- or to find a better gig -- divvy up the $1,000 like this.
    • $450: Take a class. Want a job with global reach? Learn Mandarin. Uncomfortable with public speaking? Take acting or improv classes. Check the continuing-education department of your local college. 
    • $300: Buy a two-hour session with an executive coach, who can help you network smarter and develop short- and long-term career goals. Get a referral from a colleague or visit coachfederation.org/find-a-coach. 
    • $91: Build your personal brand by establishing a web presence: Buy yourname.com atGoDaddy.com (cost: $11), add a year's worth of web hosting ($80), and create a simple site with your résumé, bio, and contact info. (If you can't con your teenager into creating it, hire a web designer for an additional $200 or so.) 
    • $90: Dress a level above your job. You can start by buying a half-price British-made dress shirt. 
    • $40: Get these two books. "Never Eat Alone" by Keith Ferrazzi and "Success Built to Last" by Jerry Poras are among the savviest career guides around. 
    • $29: Network. Take a current or former co-worker you admire out to lunch -- and get career advice (and dirt) galore. 
    • Total: $1,000 
      I couldn't resist

In the spirit of new, here is something new. I'd like to call it, "New and Improved...but it's not. It's simply new to you and different than what you saw before. Maybe next month I'll try for an "improved version of what is currently old to you". But, it really looses the "buzz" that "new and improved" has. Of course, if new and improved really catches your eye....be glad you're not a fish or you'd be dinner from all the "new and improved" shinny things whizzing by you in the water begging you to bit at them. Of course if you think about it something can be new and improved, it can be one but not the other, so pick. I'm going with new. If this is an "improved" article then my last one sucked, and well.....that sucks. So here is "New."

So as I rambled above,seeing this same article is getting stale and I just don't feel like imparting anything catchy about business, self help, self destruction, motivation, or networking. So how about something I do for Fun. I'm love cycling. I'm a bicycle racer here in Oregon. I try to ride 6 days a week, and race when I can. Here is a video for you to watch, enjoy, and yes; that bicycle really breaks into pieces and the guy is flying through the air. Watch, you know what I'm talking about.

OBRA Banquet Video 2008 from Pat Gerke on vimeo.com